If you have a complaint about how PrepMango handles your personal data, or about the service, tell us. We will look into it and reply.
Grievance Officer
| contact@prepmango.com | |
| Company | Polsiva Private Limited |
What you can raise
- You want a copy of your data, or a correction, or deletion, and the app did not do it.
- You think we used your data in a way you did not agree to.
- You think your data was shared, lost or leaked.
- You cannot sign in, delete your account, or use a feature you are entitled to.
- You think content from the AI or a lesson is wrong or harmful.
- Anything else about PrepMango that you want the company to look at.
For quick things like downloading or deleting data, the fastest route is the app: Account menu, Privacy & my data and Activity.
How to complain
- Email the Grievance Officer. Include:
- the email address of your PrepMango account (so we can find you),
- what happened and when,
- what you want us to do,
- screenshots if you have them. Please do not send passwords, sign-in codes, or full resumes.
- We may ask you to confirm it is you, for example by a code sent to your account email.
What happens next
| Step | Our target |
|---|---|
| We confirm we received your complaint | within 3 working days |
| We reply with an answer or what we are doing | within 15 days |
| For a personal-data request (access, correction, deletion) | within 30 days, or sooner if the app already allows it |
| If it needs more time | we tell you why and when you will hear from us |
Every complaint gets a reference number. We keep a record of the complaint and our reply for as long as needed and use it only to handle the complaint.
If you are not satisfied
If our reply does not solve it, you may take it further as the law allows. For personal data, this includes a complaint to the Data Protection Board of India under the DPDP Act, after you have used our grievance redressal process. You may also approach a consumer forum or court. Your legal rights are not limited by this page.
Other contacts
- Privacy requests and support: contact@prepmango.com
- Security problems: see the security contact on prepmango.com (the file
/.well-known/security.txton our API)